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EQUINÓCIO PODEROSO
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ServiceDesk
EQUINÓCIO PODEROSO

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Total Tickets

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SLA Response Times

🔴 Critical2 Hours
🟠 High4 Hours
🟡 Medium8 Hours
🟢 Low24 Hours

Your Plan

Starter
Free
New Support Ticket

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Help?

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🔴 CRITICAL
2 Hours
System down
🟠 HIGH
4 Hours
Major disruption
🟡 MEDIUM
8 Hours
Partial issue
🟢 LOW
24 Hours
General enquiry

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🟡 Medium
🟠 High
🔴 Critical
Ticket History

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Membership Plans

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All plans include the client portal and service desk access.

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Starter

€0/month

For individuals and micro-businesses.

✓
Portal access
✓
2 tickets/month
✓
24-hour SLA
✗
Priority support
✗
AMC dashboard
POPULAR
⚡

Professional

€29/month

For SMEs needing regular IT support.

✓
Everything in Starter
✓
10 tickets/month
✓
4-hour high SLA
✓
Monthly IT report
✗
Dedicated manager
🏢

Enterprise

€79/month

Full IT partnership for schools and growing companies.

✓
Unlimited tickets
✓
2-hour critical SLA
✓
Dedicated manager
✓
AMC contract included
✓
Quarterly review

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Starter
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